Shipping Policy

Noela Body Shipping Policy

At Noela Body, we want your order to reach you as quickly and smoothly as possible. Please review the information below regarding processing, delivery, tracking, and shipping updates.

Order Processing

Orders are typically processed within 1–3 business days before being dispatched.

Processing times may be slightly longer during product launches, promotional periods, public holidays or periods of unusually high order volume.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Times

Once dispatched, most orders are expected to arrive within approximately 5–8 business days, depending on your location and the shipping service used.

Please note that delivery timeframes are estimates rather than guaranteed delivery dates.

Occasional delays may occur due to circumstances outside of our control, including:

  • Carrier delays

  • Customs processing

  • Severe weather

  • Public holidays

  • High-volume shipping periods

  • Incorrect or incomplete delivery information

We appreciate your patience if your order experiences an unexpected carrier delay.

Where Orders Are Shipped From

Noela works with trusted fulfilment and logistics partners to deliver orders efficiently.

Depending on your location and product availability, your order may be dispatched from one of our local or international fulfilment facilities.

In some cases, items from the same order may be shipped separately.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and tracking link.

Please allow approximately 2–4 business days after dispatch for tracking information to update within the carrier's system.

If your tracking information has not updated after this period, please contact us at support@noelabody.com and we'll be happy to assist.

Pre-Orders & Back-Ordered Items

Products offered on a pre-order or back-order basis will include an estimated dispatch timeframe on the product page where applicable.

If your order contains both an in-stock item and a pre-order or back-ordered item, your order may be shipped separately.

Available items may be dispatched first, with the remaining products shipped once they become available.

You will receive tracking information for each shipment where applicable.

Incorrect Shipping Address

Please carefully check your shipping information before completing your order.

Customers are responsible for ensuring that their:

  • Name

  • Street address

  • Apartment or unit number

  • City

  • State

  • Postcode/ZIP code

  • Country

are entered correctly.

If you notice an error after placing your order, please contact us immediately at support@noelabody.com.

We will do our best to update the shipping address before fulfilment begins. However, once an order has been processed or dispatched, we cannot guarantee that the address can be changed.

If a parcel is returned to us because an incorrect or incomplete address was supplied, additional shipping charges may apply before the order can be resent.

Lost, Missing, or Stolen Packages

If your tracking information shows that your parcel is still in transit beyond the expected delivery timeframe, please contact us at support@noelabody.com so we can help investigate.

If tracking shows that your parcel has been delivered but you cannot locate it, we recommend:

  1. Checking around your property and any safe delivery locations.

  2. Checking with household members, neighbours or building management.

  3. Contacting the shipping carrier using your tracking number.

  4. Contacting us if you still cannot locate your parcel.

While Movaire Beauty cannot control parcels after a carrier has confirmed delivery, we will do our best to assist with carrier investigations where appropriate.

Returned-to-Sender Packages

If an order is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery or failure to collect the parcel, please contact us.

Where the issue was caused by incorrect customer-provided information or failure to collect the parcel, additional shipping costs may apply for redelivery.

Customs, Duties & Taxes

For international orders, customs duties, import taxes or other fees may apply depending on your country's regulations.

Where these charges are not collected at checkout, they may be payable by the recipient directly to the relevant customs authority or carrier.

Movaire Beauty does not control customs processing times or charges imposed by local authorities.

Returns

For information regarding returns, exchanges and refunds, please refer to our Refund & Return Policy.

Need Help?

If you have any questions about your order or delivery, please contact:

Movaire Beauty
Email: support@noelabody.com

Our team will be happy to assist.