Refund & Return Policy

We hope you love your Noela body purchase. However, if something isn’t quite right, we’re here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date your order is marked as delivered to request a return.

To be eligible for a change-of-mind return, your item must be:

Unused and in the same condition in which you received it
Returned with all original components and accessories
In its original packaging
Accompanied by your receipt or other proof of purchase

For hygiene, safety and quality-control reasons, items that show signs of use may not be eligible for a change-of-mind return.

This does not affect your rights in relation to faulty, damaged or incorrectly supplied products.

How to Request a Return

To begin a return, please contact us at support@noelabody.com within 30 days of receiving your order.

Please include:

Your full name
Order number
Reason for your return
Photos or videos where relevant

If your return is approved, we will provide instructions on where and how to send your item.

Please do not send products back without first contacting us and receiving return approval. Returns sent without prior approval may not be accepted.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible.

We can only guarantee cancellation requests made within 24 hours of placing your order and before the order has been processed or dispatched.

Once an order has entered fulfillment or has been shipped, we may no longer be able to cancel it. You may instead request a return after receiving your order, subject to this return policy.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, faulty, defective, or you receive the wrong item, please contact us as soon as possible at support@noelabody.com.

Include your order number together with clear photos or video showing the issue.

Once assessed, we may offer an appropriate remedy such as a replacement, repair or refund depending on the circumstances and applicable consumer laws.

Where we confirm that an item is faulty, damaged in transit or incorrectly supplied, you will not be required to cover reasonable return shipping costs.

Change-of-Mind Returns

If you simply change your mind, order the wrong product, or no longer want the item, you may request a return within the 30-day return period provided the product meets the eligibility requirements above.

For approved change-of-mind returns:

The customer is responsible for return shipping costs.
Original shipping charges are non-refundable.
Any optional expedited shipping, shipping protection, insurance, or similar additional services are non-refundable once provided.
We strongly recommend using a tracked shipping service when returning your item.

Noela Body is not responsible for return parcels that are lost or damaged while being shipped back to us.

Original Packaging and Accessories

Please return your product with its original packaging, attachments, accessories, and any other components included with your purchase.

If an approved return is received with missing accessories, components, packaging, or damage beyond what is reasonably necessary to inspect the product, the refund amount may be reduced where permitted by law to reflect the diminished value of the returned item.

Return Shipping Costs

For change-of-mind returns, you are responsible for paying the cost of returning the product to us.

Return shipping costs are non-refundable.

If the return is due to a confirmed fault, damage during delivery, or an incorrect item being supplied, Noela Body will provide an appropriate remedy in accordance with applicable consumer law.

Refunds

Once your returned item has been received and inspected, we will notify you by email.

If your refund is approved, it will be processed back to your original payment method.

Please allow approximately 5–10 business days after your refund has been processed for the funds to appear in your account. Processing times may vary depending on your bank, payment provider or card issuer.

Original shipping charges and optional shipping-related services are not refundable for change-of-mind returns.

Late or Missing Refunds

If we have confirmed that your refund has been processed but you have not yet received it:

Check your bank or credit card account again.
Contact your bank or card provider, as processing times may vary.
If the expected processing period has passed, contact us at support@noelabody.com and we will assist you.

Exchanges

If you would like to exchange an unused product, please contact us at support@noelabody.com.

Where an exchange is requested because of a change of mind, the customer may be responsible for return shipping and any additional shipping costs associated with sending the replacement product.

If the exchange is required because the original product was faulty, damaged, or incorrectly supplied, please contact us so we can arrange an appropriate remedy.

Gifts and Promotional Items

If your purchase included a complimentary gift or promotional item, the gift may also need to be returned if you return the qualifying product for a refund.

If the promotional item is not returned, we reserve the right, where permitted by law, to deduct its stated value from the refund.

Consumer Guarantees

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where mandatory consumer guarantees apply, including rights relating to faulty, unsafe, or misdescribed products, those rights will continue to apply regardless of the terms of this change-of-mind return policy.

Contact Us

For questions regarding returns, refunds, damaged products, or exchanges, please contact:

Noela Body
Email: support@noelabody.com